I have entered the activation code on my scratchie to receive my voucher, but I still haven’t received my text message. When will I receive it?

Once the code on your scratchie has been activated, your confirmation text message can take up to 48 hours to come through. When you receive your text message, you can add the $20 digital Mastercard to your wallet and use it at any of our specialty stores. If after 48 hours from activating, you still have not received your text message, please contact Waurn Ponds Shopping Centre at hannah.charnock@colliers.com for assistance.


My card keeps declining. Why is this happening?

Once the $20 Mastercard is loaded to your wallet, you can make purchases at our specialty retailers. If you are trying to make a purchase over the $20 amount, you will need to do this through a split payment. The Mastercard will not automatically deduct the $20 from your full purchase amount.


I have an OPPO phone, can I redeem my voucher?

Only a selected number of OPPO phones have Contactless Payment facilities, you can see the list of phones applicable here. If you have one of the OPPO phones listed you will need to download Google Pay and from there, you can pay with the Mastercard. You can view the instructions on how to do this here.


How do I download the card to my phone?

You can view the instructions on how to download the Mastercard to your phone here. 


Can I gift my voucher to someone else?

Once you have received your confirmation text message from The Card Network, you can onforward this text message to a friend and they can load the Mastercard to their smartphone through the link provided. If, however, you have already loaded the Mastercard to your own device, you cannot on forward the card as a gift, as the link will only allow a card to be redeemed once.


How can I see the balance left on my card?

You can view the current balance on your card by loading the ‘TheCardNetwork’ app on your phone. Here you will see the purchases you have made and the current balance of your card.


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